FAQ

It is important to keep your website free from errors and to be always live and updated. This helps to keep your site visitors informed and engaged.

You can hand over the website to us & simply relax. Sign up with us and choose the right plan and you'd be ensuring that we would be taking care of your entire website update requirements.

Assistance in Website Content Management - Any editing you might need for the text/images present on the website.
Developing Additional Web-pages - During the course of time, you may want to add more information to your website, we'd help you do so.

Whenever you need any updates on your website you can just tell us what you want us to do and we will do it. Once done we will deduct the hours from your balance and will show you. If the hours need is more than the hours available we will let you know by mail. You can choose to pay for extra hours or wait for next month.

At SitePlanner, we believe in services which are client-centric. The charges would highly depend on the following factors:

SitePlanner provides 100% technical support for hosting plans. If something goes wrong with a technical aspect of your website, we start to take care of the issue as soon as it is reported.

SitePlanner offers hourly maintenance as well as maintenance plans. The maintenance plans are priced to suit different budgets. Once the plan is activated, SitePlanner becomes your company's outsourced web development department and will provide any design or development tasks that you require. Simply submit maintenance requests and we take care of the rest.

There are a lot of things that are required to make the website up-to-date. There can be small or big changes to the website. The website owners may not find time everyday to make the changes or they may not have the required expertise for doing the changes. Therefore, it is the best option to opt for service contracts for website maintenance. These contracts are effective and affordable too.

For providing web maintenance services on your website, we would need to have access to the site. You can provide us either FTP username and password or access to the hosting control panel of the site. If you have a CMS website such as WordPress or Joomla, we would require the access of those admin controls to make the changes and keep the website updated. After we finish the work, you are free to change the passwords of your control panel any time.

We do not start working on your request until we have all the required information or clear instruction from your end. However we may call/email with you in order to discuss if any query in your request.

It is actually depends on what request you have made. But before starting to work on it we will inform you how long it may take.

We cover all major CMS like WordPress, Shopify, Joomla, Drupal, Magento, eCommerce, wix, Godaddy And custom websites.

If any of the services you require is not mentioned under Website maintenance service list, please feel free to contact us. We undertake any custom requirements and dedicated development services as optional addons.

Absolutely! Only developers working on your site will have access to your site. We do not employ contractors or freelancers. All developers are our full time staff.

We will be glad to make any changes to your website as required. So we will submit customized quote based on the changes required & start upon approval.

These are errors related to accessing the database server or stored data. This might happen in several ways such as false path location or may be errors in file names or any other. We will evaluate and set the right values. This may require a maintenance of 1 hour normally.

This errors indicates that a connection to the network database server could not be established, a supplied username or password is incorrect, or that the database does not exist. We find where the problem is and it requires a service of half an hour.

This happens when an illegal or incorrect use of an SQL query is used to raise an error such as this. These types of errors can be avoided through rigorous testing and can be done with a time period of 1 hour as per the type of errors.

Yes. These types of errors vary greatly, covering almost all error codes which may appear during runtime of application. This we generally handle after listing out all possible errors occurring.

This error happens when a website visitor tries to access a restricted web page but isn't authorized to do so, usually because of a failed login attempt. If you aren't sure about what to do, we will be definitely solving it within a period of 1 hour.

This is basically an error message from the web server telling you that the application you are using (e.g. your web browser) accessed it incorrectly or that the request was somehow corrupted on the way. We fix such errors in half an hour.

This error is similar to the 401 error, but note the difference between unauthorized and forbidden. In this case no login opportunity was available. This can for example happen if you try to access a (forbidden) directory on a website. We fix such errors in 1 hour.

It's a general-purpose error message for when a web server encounters some form of internal error. For example, the web server could be overloaded and therefore unable to handle requests properly. We dig up where it is causing the error and solve it within a time period of 1 hour.

Sure. If you provide us with the contents, we will definitely add all the products and also test whether all are completely listed correctly. About hours, It depends on volume of products that we add.

We will check your database whether all the fields and needed image paths are rightly defined and make the necessary changes accordingly. We may finish this check in 1 hours.

We will check the feasibility and see how long we require it to deliver it back as soon as possible. This may vary according to the type of errors listing out. But basic errors could be rectified in 2 hours.

Yes. they may create vulnerable like any other website. Typically, it can infect index.php and other related files. Sometimes, it can infect various extension/component folders as well. Basic patches or fixings could be done in 2 hours of time.

We recheck each and every piece of code in order to find out which is causing the harmful behavior on your website and edit it rightly to make it more secure. Malware detection and removal could be done in 2 hours.

If your website is written in static HTML it may be easier to do it manually provided the number of files are less. However, most websites today are driven by CMS tools and shopping cart engines. We test this cases and find out the defect part and eradicate it. Recovery from lowly infection could be done in 2 hours

Yes. We will be providing the latest version of these with taking care of all the existing files without even missing a single piece of data. Simple upgrades could be done in 1 hour if no db changes required.

Yes. If you provide us the script, we will rightly install it on your domain and we will send you all the installation details at last which was carried out. Basic third party scripts could be installed in 2 hours.

Either you can provide us the certificate or we can also provide with you a SSL certificate and we will be installing it on your server in 1 hour.

Usually these are seen at the page footers and we may edit the footer and add the particular code within a period of 1 hour and we may also add any where on your website as suggested.

Yes. If you are running any old code, we will be helping you with the latest and we will test it whether it is showing the right output. This will take us only half an hour.

Yes. We will study your current script and see whether the theme can be fit for your website and accordingly we will be making the changes. Basic and simple third party software could be installed in 2 hours.

You can change the them accordingly as per the CMS and if it is not fitting correctly, we can edit it and make it right for your website. Depends upon theme changes could be done from 2 hours of time.

Yes. As this themes are written in programming languages, it definitely require the knowledge on how to use these.

Once your service period is over, you will be definitely notified prior and end-day notifications through our email service.

Yes. Basic plan will be definitely suiting this purpose and here we offer a service of 2 Hours / Month.

This is best used when you have lot of process running on your server and can't figure out what exactly caused the error when running into a trouble. Here we offer a service of 5 Hours / Month and also gets 5 update/month.

Yes. This plan is well made for mid-size websites and we provide a service of 3 hours/month.

We value our customers and we believe in delivering the right output. So we provide a free trial of 15days which makes our clients to realize what we really are.

We provide quick email notifications when a client has submitted a project to us. We take care of it very seriously and make all the necessary updates with the client as soon as possible.

We have a group of developers who are really specialized in almost all of the technical aspects and we will be forwarding to the best who can solve it better and quickly.

We never characterize anything as small or big, we just help our customers no matter what by delivering the exact output as the customer thinks.

Sure. We will be carrying out all the installation process and also if required, we will be assisting you on each and every process of the installation. Basic script installations could be done in an hour or two..

No problem. We will take care of it and we will figure out where the error is being occurred and make the changes accordingly.

You can simply write down issues and send it to support@siteplanner.com and we will help you as soon as possible. Or you chat with our developers online from your account.

We do not offer telephone support at this time. Instead we can chat with you on live chat.

We provide services with rates which are relatively much less than other maintenance providers. We value our customers and provide the best result for all our customers.

It will depend on the specific task. But typically we resolve 97% of the issues in one business day.

Any new features that require programming is not included. Also new logo/website design is not included. We can do this as an addon service